Delivery

Delivery Details

FREE UK & Isle of Man Delivery on Orders £200 and over

  • Orders £200 and over: Standard 2-4 working days –  delivery is FREE

  • Orders under £200:      Standard 2-4 working days –  delivery is from £3.98 to £5.48 (depending on size)

  • Orders under £200:      Next Day    –  delivery is from £5.98 to £12.90 (depending on size)

Note: For Isle of Man and Scottish Highlands & Islands (postal codes ZE & HS) only express 48 hours and express 24 hours is available. Our standard UK delivery service usually takes no more than 3 days (from the time that parcel is collected) except for remote areas which could take up to 5 days. Deliveries for the standard service can be made on any day of the weekend (except bank holidays) including Saturday & Sunday. Our Next Day &  2 Working Day delivery service usually takes 1 and 2 working days, respectively (from the time the parcel is collected) except for remote areas of the UK which could take an extra day. Some couriers deliver on Saturday & Sunday. This is not usually a guaranteed service. If a Next Day delivery shipment is made on Fri it is not usually delivered til the Monday (if this is a working day). However, for small & medium parcels (as defined by Royal Mail) and weighing less than 2kg then next day delivery is usually next working day (or Saturday if shipped Friday) but this is not always guaranteed.

Channel Islands (Jersey, Guernsey)

  • : 2 Working Days (2-3 working days) –  delivery is from £3.99 to £14.49  (no vat)

 

Our 3-day working day delivery means that if you order by 9 am on Monday, your order will usually be with you on Thursday; however, this is not guaranteed delivery.

Our delivery cut off is 9 am each working day. In reality, we always try to pick and pack as many orders as possible on the same working day as we receive them, and often send out orders we receive after the cut off time; however, we don’t want to over-promise.

All deliveries generally require a signature, therefore please make sure someone is at the delivery address  If you are happy for the courier to leave in a safe place or with a neighbour then please leave instructions in the notes during the checkout process. This is not always possible but will depend on the courier.

Who do we use to deliver?

For UK delivery we generally use Hermes, Royal Mail, DPD, UK Mail, UPS & Parcel Force depending on the destination, package size and required service. For overseas a number of couriers would be used depending on the destination and order. Sometimes we may send more than 1 parcel.

Overseas Shipping

We have the following prices for delivery to the countries listed. Delivery duration is estimated  (generally Mon-Fri excluding bank holidays)

In some cases, heavy or large-sized orders or delivery to some regions of a particular country may incur a shipping surcharge. If this occurs then we will contact you by email and then can decide if you wish to proceed. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be fully refunded.

Destination

Estimate 

Prices from

Austria

4-7 days

£15.00

Australia

7-13 days

£14.00

Belgium

2-7 days

£10.49

Bulgaria

4-7 days

£35.00

Canada

3-7 days

£18.00

Croatia

4-7 days

£29.00

Cyprus

3-7 days

£38.00

Czech Republic

3-7 days

£20.00

Denmark

2-7 days

£10.49

Estonia

5-10 days

£14.00

Finland

Standard 4-6 days or  7-9 days Economy

£15.00

France

2-7 days

£10.49

Germany

2-7 days

£10.49

Greece

4-7 days

£22.00

Hong Kong

3-4 days

£35.00

Hungary

4-7 days

£20.00

Iceland

4-6 days

£35.00

Ireland

2-7 days

£10.49

Italy

3-7 days

£20.00

Japan5-10 days£22.00

Kuwait

3-6 days

£41.00

Latvia

5-10 days

£16.00

Lichtenstein

2-7 days

£35.00

Lithuania

4-7 days

£18.00

Luxembourg

2-7 days

£20.00

Malta

4-7 days

£38.00

Netherlands

2-7 days

£10.49

Norway

3-7 days

£22.00

New Zealand

8-13 days

£14.00

Poland

3-7 days

£20.00

Portugal

4-7 days

£22.00

Romania

4-7 days

£33.00

San Marino

2-7 days

£37.00

Saudi Arabia

3-6 days

£41.00

Slovakia

4-7 days

£20.00

Slovenia

4-7 days

£20.00

South Africa

4-6 days

£33.00

Spain

3-7 days

£20.00

Sweden

4-7 days

£20.00

Switzerland

3-7 days

£20.00

Turkey

3-7 days

£30.00

UAE

3-5 days

£41.00

USA

3-7 days

£18.00

Note: If the delivery to your country is not listed then please contact us for a shipping quotation.

 

Taxes

EU VAT Region

The VAT is applied to the customer’s total on checkout where delivery is to any country within the EU VAT region

Non-EU VAT region Countries

All exports outside of the EU VAT region zone (this includes the Channel Islands) do not have VAT applied.

Additional taxes, fees or levies may apply according to your local legislation. The customer is responsible for pay these fees.

Delivery Returns

If you wish to return any of our products then please refer to our Returns Policy for guidance.

Undelivered Goods

If goods are returned to us as undelivered then you should contact us as to what the next step is. Any costs or fees incurred would be passed on to the customer. Refer to our Terms and Conditions for further details.

These Delivery Details were last updated, and became effective, on 14/11/2018.

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