Delivery

Delivery Details

FREE UK & Isle of Man Delivery on Orders £300 and over

  • Orders £300 and over: Standard 1-3 days –  delivery is FREE

  • Orders under £300:      Standard 2-3 days –  delivery is from £3.98 to £5.48 (depending on size)

  • Orders under £300:      Next Day – delivery is from £5.98 to £9.29 (depending on size & value)  MAINLAND ONLY

Note: For Isle of Man and Scottish Highlands & Islands (postal codes ZE & HS) a premium of £2 is payable above our standard UK delivery. There is no Next-day service for these areas.

The standard service usually takes 2-3 days (from the time that parcel is shipped) except for remote areas which could take up to 5 days. 

Our Next Day service usually takes 1 working day (from the time the parcel is shipped). This excludes Sundays and bank holidays. This is not usually a guaranteed service. If a Next Day delivery shipment is made on Fri it is not usually delivered til the Monday (if this is a working day). Note: some couriers will deliver Saturday and sometimes Sundays. However, for small & medium parcels (as defined by Royal Mail) and weighing less than 2 kg then next day delivery is usually next working day (or Saturday if shipped Friday) but this is not always guaranteed.

Channel Islands (Jersey, Guernsey)

  • : 2 Working Days (2-3 working days) –  delivery is from £3.99 to £14.49  (no vat)

 

Our 3-day working day delivery means that if you order by 10 am on Monday, your order will usually be with you on Thursday; however, this is not guaranteed delivery.

Our delivery cut off time is 10 am each working day. In reality, we always try to pick and pack as many orders as possible on the same working day as we receive them, and often send out orders we receive after the cut off time; however, we don’t want to over-promise.

Depending on the courier a signature is usually required if the order if over £50, therefore please make sure someone is at the delivery address  If you are happy for the courier to leave in a safe place or with a neighbour then please leave instructions in the notes during the checkout process. This is not always possible but will depend on the courier. Some couriers allow you to change the preferences for the delivery.

Who do we use to deliver?

For UK delivery we generally use Hermes, Royal Mail, DPD, UK Mail, UPS & Parcel Force depending on the destination, package size and required service. For overseas a number of couriers would be used depending on the destination and order. Sometimes we may send more than 1 parcel.

Overseas Shipping

We have the following prices for delivery to the countries listed. Delivery duration is estimated  (generally Mon-Fri excluding bank holidays)

In some cases, heavy or large-sized orders or delivery to some regions of a particular country may incur a shipping surcharge. If this occurs then we will contact you by email and then can decide if you wish to proceed. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be fully refunded.

Destination

Estimate 

Prices from

Austria

4-7 days

£15.00

Australia

7-13 days

£14.00

Belgium

2-7 days

£10.49

Bulgaria

4-7 days

£35.00

Canada

3-7 days

£18.00

Croatia

4-7 days

£29.00

Cyprus

3-7 days

£38.00

Czech Republic

3-7 days

£20.00

Denmark

2-7 days

£10.49

Estonia

5-10 days

£14.00

Finland

Standard 4-6 days or  7-9 days Economy

£15.00

France

2-7 days

£10.49

Germany

2-7 days

£10.49

Greece

4-7 days

£22.00

Hong Kong

3-4 days

£35.00

Hungary

4-7 days

£20.00

Iceland

4-6 days

£35.00

Ireland

2-7 days

£10.49

Italy

3-7 days

£20.00

Japan5-10 days£22.00

Kuwait

3-6 days

£41.00

Latvia

5-10 days

£16.00

Lichtenstein

2-7 days

£35.00

Lithuania

4-7 days

£18.00

Luxembourg

2-7 days

£20.00

Malta

4-7 days

£38.00

Netherlands

2-7 days

£10.49

Norway

3-7 days

£22.00

New Zealand

8-13 days

£14.00

Poland

3-7 days

£20.00

Portugal

4-7 days

£22.00

Romania

4-7 days

£33.00

San Marino

2-7 days

£37.00

Saudi Arabia

3-6 days

£41.00

Slovakia

4-7 days

£20.00

Slovenia

4-7 days

£20.00

South Africa

4-6 days

£33.00

Spain

3-7 days

£20.00

Sweden

4-7 days

£20.00

Switzerland

3-7 days

£20.00

Turkey

3-7 days

£30.00

UAE

3-5 days

£41.00

USA

3-7 days

£18.00

Note: If the delivery to your country is not listed then please contact us for a shipping quotation.

 

Taxes

EU VAT Region

The VAT is applied to the customer’s total on checkout where delivery is to any country within the EU VAT region

Non-EU VAT region Countries

All exports outside of the EU VAT region zone (this includes the Channel Islands) do not have VAT applied.

Additional taxes, fees or levies may apply according to your local legislation. The customer is responsible for pay these fees.

Delivery Returns

If you wish to return any of our products then please refer to our Returns Policy for guidance.

Undelivered Goods

If goods are returned to us as undelivered then you should contact us as to what the next step is. Any costs or fees incurred would be passed on to the customer. Refer to our Terms and Conditions for further details.

These Delivery Details were last updated, and became effective, on 14/11/2018.

.